IT/ERP Support Assistant

Carglass® Greece, a leading company in the field of auto glass repair and replacement, is interested in filling the position of IT/ERP Support Assistant.

Position IT/ERP Support Assistant:

This position provides user support and customer service on company supported computer applications and platforms, with a focus special on company’s ERP system.

Responsibilities of an IT/ERP support person:

  • Identify, direct, and resolve requests for technical assistance in person, via phone, and electronically.
  • Provide exceptional support services to internal users.
  • 1st level support on company’s ERP system (MS-NAV)
  • Follow standard IT department’s procedures.
  • Follow standard help desk procedures.
  • Redirect issues to appropriate Level 2 support (Administrator) and external
  • providers’ support teams.
  • Prioritize ticketing system’s user requests and identify/escalate/prioritize situations requiring urgent attention.
  • Resolve technical hardware and software issues
  • Provide support on PCs – Mobile Phones – Tablets – Printers following guidelines from external vendors in a daily basis.
  • Log all help desk interactions and track/route issues and requests and document solutions.
  • Stay current with system information, changes, and updates.
  • Provide on-the-job training to new department staff members.
  • Provide computer orientation to new company staff.
  • Other duties as reasonably assigned.
  • Management of IT process checks based on Monthly, Quarterly and Yearly checklists for company’s infrastructure.
  • Management of daily tasks and backups.


  • Any relevant degree on information systems from university or college
  • Knowledge of Windows server OS, Active Directory, Office 365
  • Knowledge of ERP Systems
  • 2-3 years of relevant IT support experience
  • Fluent English


  • competitive package based on skills and experience.
  • laptop
  • mobile phone
  • private medical and pharmaceutical insurance


Apply for this job by sending your resume to the HR department: Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε.