IT/ERP Support Assistant

Carglass® Greece, a leading company in the field of auto glass repair and replacement, is interested in filling the position of IT/ERP Support Assistant.

Position IT/ERP Support Assistant:

This position provides user support and customer service on company supported computer applications and platforms, with a focus special on company’s ERP system.

Responsibilities of an IT/ERP support person:

  • Identify, direct, and resolve requests for technical assistance in person, via phone, and digitally.
  • Provide exceptional customer service to internal or external customers.
  • 1st level support on basic company’s ERP system (MS-NAVISION).
  • Monitor webservices of ERP platform with company’s digital sites & platforms.
  • Follow standard IT department’s procedures.
  • Follow standard help desk procedures.
  • Redirect issues to appropriate internal Level 2 support (Administrator).
  • Prioritize tickets and identify/escalate situations requiring urgent attention.
  • Resolve technical hardware and software issues through guidance of department.
  • Log all help desk interactions and track/route issues and requests and document solutions.
  • Provide on-the-job training to new department staff members.
  • Provide computer orientation to new company staff.
  • Other duties as reasonably assigned.

Requirements:

  • A degree in Information Technology
  • Knowledge of Windows server OS, Active Directory, Office 365 (mandatory)
  • Knowledge of Navision ERP System (required)
  • 3 – 5 years of relevant IT support experience
  • Fluent English

Benefits:

  • competitive package based on skills and experience
  • laptop
  • mobile phone
  • private medical and pharmaceutical insurance

 

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