Policy and Update on the Protection of Personal Data

This personal data protection policy governs and concerns the collection and processing of your personal data collected during the use of the products and services of the company with the name "ERGOFIL SA Trading, Manufacturing and Vehicle Glass Installation" and the distinctive title "ERGOFIL S.A.", based in Metamorfosi Attica, Tatoiou street no. 53, has V.A.T. 099937790, (hereinafter referred to as "Company" or "Carglass®"), in accordance with the applicable national legislation and Regulation (EU) 2016/679 for the protection of natural persons against the processing of personal data and for the free circulation of such data (General Data Protection Regulation, hereinafter "Regulation" or " GDPR").

1. Personal Data Protection - "GDPR"

Carglass® collects during the use of the website and the individual applications personal data of the user, to the extent that the user declares this personal data (e.g. through the "Preferred date" form or through the online communication request, e.g. .to Carglass®  Customer Service). This personal data provided by the user is used by Carglass®  e.g. to respond to requests, to communicate with him/her or to process and execute his/her orders. Carglass® collects, processes, and uses the personal data provided online only for the stated purposes.

Carglass®  may request the customer's personal data if the customer contacts Carglass®  Customer Service through the website and transmits personal data during the communication. The data collected in the context of Customer Service is stored at Carglass®  and used to process the customer's request.

Η Carglass® , μπορεί κατά διαστήματα, τα οποία δεν είναι εκ των προτέρων καθορισμένα, να παρακολουθεί ή να αναθεωρεί συζητήσεις, συνομιλίες, μηνύματα ή οποιοδήποτε άλλο υλικό το οποίο διακινείται μέσω της ιστοσελίδας. Η Carglass® δεν αναλαμβάνει καμία υποχρέωση και δεν έχει καμία ευθύνη για το περιεχόμενο της ιστοσελίδας, ούτε για οποιοδήποτε σφάλμα, δυσφήμιση απλή ή συκοφαντική, εξύβριση, προσβολή προσωπικότητας, παράλειψη οποιουδήποτε είδους, βωμολοχία, διακίνηση πορνογραφικού υλικού, που τυχόν εμπεριέχεται στην Ιστοσελίδα ή αναμεταδίδεται καθ’οιονδήποτε τρόπο μέσω εφαρμογών της ιστοσελίδας (web chat κλπ).

Η εφαρμογή web chat υλοποιείται μέσω της πλατφόρμας teamsupport.  Για περισσότερες πληροφορίες σχετικά με την πολιτική και τους όρους χρήσης, παρακαλούμε να ανατρέξετε στις κατωτέρω ιστοσελίδες 

Carglass®  may at non determined times, monitor or review discussions, chats, messages, or any other material that is circulated through the website. Carglass®  assumes no obligation and has no responsibility for the content of the website, nor for any error, defamation simple or slanderous, libel, insult to personality, omission of any kind, profanity, trafficking in pornographic material, which may be contained on the Website or transmitted in any way through website applications (web chat etc.).

The web chat application is implemented through the  teamsupport. platform. For more information about the policy and terms of use, please refer to the websites below:




Η εφαρμογή αξιολογήσεων judge.meυλοποιείται μέσω της πλατφόρμας shopify.  Για περισσότερες πληροφορίες σχετικά με την πολιτική και τους όρους χρήσης, παρακαλούμε να ανατρέξετε στις κατωτέρω ιστοσελίδες 







Carglass®  may use the data collected for the following purposes:

  • to register you on our website and provide you with its services (e.g. processing requests for information about our company, products or services);
  • to evaluate our products and services (eg asking you what you think about our products and services and conducting customer surveys);
  • to monitor, review and improve the products and services we offer;
  • to maintain internal records,
  • to enable us to fulfill our obligations under any contract with you and to service you for that contract,
  • to conduct sweepstakes, contests and promotions and
  • to perform our contract with third party partners, for products, services or transactions you have requested.
  • • We do not collect more information than necessary, nor information that is not related to the intended purposes of use.

Carglass®  keeps the personal data collected for the above purposes for as long as the contract of the subject of the processing with Carglass®  or a third company. The minimum period we keep your strictly necessary data is to service the warranty of our products and to maintain a record required for optimal service to you, such as for the traceability of your car repairs. If data retention is based on your consent, we will not retain data beyond this withdrawal.

If there is a reason to keep the data for a longer period, such as in the case of legal issues, litigation, or other reason, we will specifically inform you.

2. Use of data for advertising purposes

We will ask for your express consent for Carglass®  to use your data for the purpose of sending advertising material for its products and services, in particular advertising messages by any means (post, e-mail, telephone, SMS, etc.) for the products and services of the company and/or members of its group.

3. Recording conversations

For the purposes of managing your requests to service the transactional relationship, the dialogue with an authorized representative of Carglass®  is recorded and kept by Carglass®  for the required period in accordance with the applicable legislation and the relevant decisions of the Personal Data Protection Authority.

4. Carglass®  services are intended only for adults

It is Carglass® 's policy to comply with applicable law when a parent or guardian's permission is required before collecting, using, or disclosing information from minors.

Carglass®  recommends that parents supervise their children's online activity and report to Carglass®  any event of children's activity that may constitute processing of their personal data by our company.

5. Use of cookies

Our sites use cookies to allow you to access our services. One of the main purposes of cookies is to store your preferences, as well as other information, on your computer to save time, since you will not have to enter the same information every time, as well as to display your customized content and advertisements of interest to you during your subsequent visits to these sites.

You have the option to accept or reject cookies. Most browsers automatically accept cookies, but in most cases, you can modify your browser settings to reject cookies if you wish. If you choose to decline cookies, you may not be able to log in or use the other interactive features of our site locations and services that depend on cookies.

Our company may use Google Analytics. For more information about Google's privacy policy, please see policies.google.com/privacy.

6. Transmission of data to third parties

Carglass®  allows access to your personal data only to authorized persons and our reliable partners, to be able to complete the purpose of their collection and processing, as notified.

We may transfer your information within and outside the EU. to better provide our services. In all cases we will comply with all our legal obligations regarding the protection of personal data, and we will inform you specifically.

7. Linking to other websites

This website may link to other websites that are beyond our control, and other websites that are beyond our control may link to this website. Although we try to ensure that our website only links to websites that share the same privacy and security criteria, we are not responsible for the protection and privacy of any information you provide to other websites once you leave the website. place of our company. Carglass®  recommends that you exercise caution and review the applicable privacy statement on such websites.

8. Rights of access, withdrawal of consent, objection, rectification, portability, right to be forgotten

You have the possibility to be informed and request access regarding the personal data you have disclosed to Carglass®  by sending an email to the address This email address is being protected from spambots. You need JavaScript enabled to view it. marked "Personal Data".

In case you no longer wish or object to the use of the personal data you have communicated to Carglass® , you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the indication "Personal Data-Objection-Revocation-Forget".

You have the right to request the correction of any inaccuracies in your data, to the address This email address is being protected from spambots. You need JavaScript enabled to view it. with the indication "Personal Data - Correction".

9. Submitting a complaint to the Personal Data Protection Authority

Any natural person whose data is processed by Carglass®  based on this procedure, has the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr).

10. Management and Protection

The management and protection of the personal data of the user of Carglass®  services is subject to the terms of this policy and the relevant provisions of Greek and European legislation on the protection of personal data, as amended and in force.

In any case, Carglass®  reserves the right to modify the terms of this personal data protection policy, after informing the users of its products or services.